Chatbot Market size was over USD 7.57 billion in 2024 and is anticipated to reach USD 114.03 billion by the end of 2037, growing at around 23.2% CAGR during the forecast period i.e., between 2025-2037. In the year 2025, the industry size of chatbot is assessed at USD 8.97 billion.
The main purpose of chatbots, which use computer programs to mimic human responses, is to reduce the cost of hiring human customer service representatives. Financial institutions have recently begun experimenting with natural language processing, neural networks, and generative machine learning to automatically generate chat responses that can be spoken or written as text. Additionally, financial institutions are increasingly turning to chatbots as they offer a more cost-effective alternative to human customer support. For example, Bank chatbots will be used by more than 98 million users in 2022, representing more than 37% of the US population. By 2026, the number of users worldwide is expected to reach 110.9 million.
A practical and effective way to communicate with your customers is chatbot software. It acts as a resource for a variety of needs, including providing customer service and general information. The ideal chatbot software should have a dashboard that provides consumers with all the necessary details about the bot. This includes information about the bot's demographics, engagement, and performance. Additionally, you should provide easy-to-use tools to create new bots and monitor their activity. Additionally, it should provide comprehensive reporting on every possible topic, such as visitor engagement and sales conversion rates.
Growth Drivers
Challenges
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Base Year |
2024 |
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Forecast Year |
2025 - 2037 |
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CAGR |
23.2% |
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Base Year Market Size (2024) |
USD 7.57 billion |
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Forecast Year Market Size (2037) |
USD 114.03 billion |
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Regional Scope |
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Offering (Solutions, Services)
In terms of offering, the solutions segment share in the chatbot market is predicted to surpass 56% by the end of 2037. Chatbot solutions are services aimed at solving common or specific problems related to the application of personalized products, such as Software, Applications, and Web Platforms. The introduction of new chatbot solutions in the global market is expected to drive the growth of the chatbot solutions segment during the forecast period. Such as, Kore.ai introduced his RetailAssist, his solution for a conversational retail sales assistant, at the National Federation of Retailers trade show in New York City in January 2023. RetailAssist helps retail and e-commerce companies modernize their operations by developing expertise in self-service automation, customized omnichannel fulfillment, and 24/7 pre- and post-sales assistance and support. They support expansion and transformation.
Deployment Mode (On-premises, Cloud)
Based on deployment mode, the cloud segment is set to hold 54% chatbot market share by 2037. Cloud chatbots are hosted on third-party cloud servers, easily accessible over the internet, and can be scaled up or down as needed. Chatbots deployed in the cloud have many benefits, including scalability, adaptability, and access to different platforms and devices such as desktops, tablets, and mobile devices. Moreover, these chatbots are accessible 24/7, so your website visitors and customers can access them from anywhere at any time. Additionally, cloud chatbots offer various cost subsidies, such as reduced maintenance costs and subscription-based pricing models.
Our in-depth analysis of the global chatbot market includes the following segments:
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Deployment Mode |
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Application |
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End User |
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North American Market Forecast
The chatbot market share in the North America region is anticipated to reach 34% by the end of 2037. Chatbots are used by educational institutions in the region to improve the student experience and speed up administrative tasks. These chatbots assist with course registration and answer frequently asked questions. Additionally, it provides youth with the knowledge they need to have a smoother academic experience. Chatbot integration increases student productivity and engagement in the education industry in the North America region.
European Market Statistics
The Europe chatbot market is set to account for 27% revenue share by 2037. The combination of chatbots and humans is ushering in a new era of fully automated contact centers, with unprecedented efficiency and consistency, even as human interfaces remain essential for sensitive and complex conversations. They promise a great customer support experience in the region. However, chatbots rely on user data to operate, so there are concerns about data collection methods and privacy. Without proper cybersecurity measures in place, chatbots can leak sensitive user data. For example, in April 2023, the European Data Protection Board authorized the establishment of a task force of EU data protection authorities to coordinate the implementation of ChatGPT.
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Author Credits: Abhishek Verma
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