Medical Kiosk Market Analysis

End use (Hospitals, Clinics, Pharma Stores, Other end- users)

The hospitals segment accounted for 45.8% of revenue share in 2024 and held the largest share in the global market. The segment is poised to increase its revenue share by the end of 2037. The growth of the segment is attributed to the rising demands for effective healthcare solutions and patient-centric care, and the high footfall of patients in hospitals interacting with medical kiosks. Global and regional medical kiosk market players find new opportunities in the segment to integrate electronic health records (EHRs) and telemedicine services in a hospital’s medical kiosk. Additionally, hospitals account for the largest patient footfall owing to the presence of multiple specialties, correlating with the rapid growth of the segment. For instance, in February 2021, Apollo Hospitals in India reported a 70% increase in footfall in outpatient departments (OPD).

The clinics segment is poised to increase its revenue share during the forecast period owing to an increasing percentage of private clinics integrating the installation of medical kiosks. The WHO World Health Expenditure database indicates an increase in healthcare spending in almost all WHO member states. For instance, South Korea witnessed a 9.7% increase in healthcare spending in 2021 from 2020. The trend of increasing expenditure on healthcare bodes well for the segment and the overall medical kiosk market. Clinics account for a high-footfall from patients, leading to increasing engagement with medical kiosks, boosting the segment’s growth. Additionally, self-care kiosks in clinics can reduce patient overcrowding leading to better optimization of resources. For instance, in August 2024, 2000 telehealth kiosks were announced to be deployed in rural Malaysia in collaboration with MEASAT and Mudah Healthtech to relieve overcrowding.

Type (Check-in kiosk, Payment kiosk, Way finding kiosk, Telemedicine kiosk, Patient education kiosk, Other kiosk)

The check-in kiosk segment in medical kiosk market is projected for rapid growth by the end of 2037 owing to greater convenience offered to consumers, which increases the demand for installation of these kiosks. Private clinics and hospitals are integrating check-in kiosks to streamline the registration and appointment process to reduce wait times. Check-in kiosks contribute to enhancing patient satisfaction, which can lead to a higher patient retention rate for healthcare providers.

A key growth driver of the segment is the prevalence of contactless healthcare solutions post-pandemic. Major medical kiosk market players are seeking to integrate innovative solutions to check-in kiosks, such as symptom screenings, which are poised to fuel the segment’s growth further. For instance, in August 2024, Olea Kiosks launched the Chicago Healthcare check-in kiosk with audio navigation for enhanced user experience.

Our in-depth analysis of the global market includes the following segments: