Self-service Kiosk Market Outlook:
Self-service Kiosk Market size was over USD 14.63 billion in 2025 and is anticipated to cross USD 39.71 billion by 2035, growing at more than 10.5% CAGR during the forecast period i.e., between 2026-2035. In the year 2026, the industry size of self-service kiosk is estimated at USD 16.01 billion.
The self-service kiosk market is experiencing significant growth as kiosks become prevalent across various sectors globally. Integration of features such as touchless interfaces and advanced payment processing technologies are further propelling the market expanison. For instance, in August 2023, SITA upgraded Air France-KLM Group’s existing line-up of 400 self-service kiosks in Paris’ Charles de Gaulle Airport, and Amsterdam’s Schiphol Airport, intending to deliver new functionalities for passengers such as contactless payments.
The retail industry is a major consumer with applications such as self-checkout, product information, and order and payment processing. Self-service kiosks are also widely used in the hospitality industry, especially in fast-food restaurants, cafes, and hotels, which is inviting more investments in the region’s market. For instance, in October 2024, Irish-headquartered Ordú invested USD 1.54 million with Lazenby Group which is a global kiosk manufacturer. The collaboration is forecasted to generate USD 9.2 million in additional revenues for Ordú in the next 3 years.
In addition, technological advancement and innovations have allowed the invention of self-service technologies and innovation, these technologies include ticketing machines, ATMs, mobile scanning, barcode reader, and others. Self-service kiosk-wide utilization can be seen in shopping malls, supermarkets, banks, private sectors, hospitals, amusement parks, etc. In the self-service kiosk industry, improving customer comfort has been the only focus point, therefore, multiple technologies and innovations have been introduced for the ease of people.
