Self-service Kiosk Market size is expected to increase from USD 12.79 billion to USD 25.65 billion, witnessing a CAGR of more than 5.5% during the forecast period, from 2025 to 2037. In the year 2025, the industry size of self-service kiosk is assessed at USD 13.35 billion.
The self-service kiosk market is experiencing significant growth as kiosks become prevalent across various sectors globally. Integration of features such as touchless interfaces and advanced payment processing technologies are further propelling the market growth. For instance, in August 2023, SITA upgraded Air France-KLM Group’s existing line-up of 400 self-service kiosks in Paris’ Charles de Gaulle Airport, and Amsterdam’s Schiphol Airport, intending to deliver new functionalities for passengers such as contactless payments.
The retail industry is a major consumer with applications such as self-checkout, product information, and order and payment processing. Self-service kiosks are also widely used in the hospitality industry, especially in fast-food restaurants, cafes, and hotels, which is inviting more investments in the region’s market. For instance, in October 2024, Irish-headquartered Ordú invested USD 1.54 million with Lazenby Group which is a global kiosk manufacturer. The collaboration is forecasted to generate USD 9.2 million in additional revenues for Ordú in the next 3 years.
In addition, technological advancement and innovations have allowed the invention of self-service technologies and innovation, these technologies include ticketing machines, ATMs, mobile scanning, barcode reader, and others. Self-service kiosk-wide utilization can be seen in shopping malls, supermarkets, banks, private sectors, hospitals, amusement parks, etc. In the self-service kiosk industry, improving customer comfort has been the only focus point, therefore, multiple technologies and innovations have been introduced for the ease of people.
Growth Drivers
Challenges
Base Year |
2024 |
Forecast Year |
2025-2037 |
CAGR |
5.5% |
Base Year Market Size (2024) |
USD 12.79 billion |
Forecast Year Market Size (2037) |
USD 25.65 billion |
Regional Scope |
|
Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-In Kiosk)
The retail kiosk is estimated to dominate the self-service kiosk market share by 2037, owing to focus on self-checkout along with the offering of advertisements without actually entering the retail stores. Further, the retail kiosk provides product information and services in order to capture the attention of customers. The retail kiosk terminates long queues at the payment desk. Moreover, rising smart retail stores deploying retail kiosks are boosting the market growth. For instance, in April 2024, Fiserv, Inc. which is a global provider of payments and financial technology solutions, launched Clover Kiosk, to help restaurants streamline operations and enhance the customer experience. This solution allows end-to-end order management with up to a 40% lower total cost of ownership in comparison to the competitive offerings.
Component Type (Hardware, Software, Services)
The hardware segment is estimated to account for the largest self-service kiosk market share during the forecast period. Equipment such as printers, displays, and others are the main part of the hardware sector. Mechanisms to control and integrate hardware components are made by independent software developers and system integrators of kiosk apps. These components enable seamless interaction, reliable performance, and integration of advanced technologies including biometrics, and NFC, making hardware a critical and high-demand aspect of self-service kiosks. In order to enhance the utilization of interactive kiosks, manufacturers are collaborating hardware elements with software platforms.
Our in-depth analysis of the global self-service kiosk market includes the following segments:
By Product Type |
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By Component Type |
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By Payment Method Type |
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By End User |
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North American Market Forecast
North America self-service kiosk market is poised to dominate the majority revenue share with 36% by 2037. This can be attributed to the rapid adoption of self-service kiosks along with the rising investments in the establishment of retail stores. Additionally, the well-developed banking sector infrastructure and the presence of quick-service restaurants are driving the growth of the market. For instance, as per 2022 statistics, Mcdonald's, with nearly 14,000 stores operates as many as 700 self-service kiosks, in the U.S. Developed infrastructure, and a tech-obsessed customer base has boosted the extensive acceptance and distribution of self-service kiosks in the region.
The self-service kiosks market in the U.S. is majorly driven by increasing labor costs and the need to optimize operational efficiency. Furthermore, government initiatives encouraging digital transformation and the integration of secure payment systems are catalyzing the adoption of these kiosks across various industries in the country. Consumer demand for faster, personalized, and contactless transactions has significantly influenced market growth. For instance, in September 2024, Raydiant launched its self-service Order & Pay Kiosk, for restaurant and quick-service restaurant (QSR) businesses of all sizes.
APAC Market Statistics
The Asia Pacific self-service kiosk market is estimated to be the fastest-growing through 2037. This can be ascribed to the back of rising installations of self-service kiosks in metro cities along with the surge in penetration of digital solutions in healthcare infrastructure. The growth of organized retail, BFSI, and the tourism sector in the region is propelling the growth of the market. Rising GDP, increasing disposable income, and consumer spending power are a few more of the region’s market drivers. In June 2021, Samsung Electronics announced the expanded availability of Samsung Kiosk, an all-in-one solution that offers contactless ordering and payment capabilities in several countries around the world, including Australia, and Singapore.
India self-service kiosk market is experiencing robust growth, fueled by rising demand for efficient, self-service options in sectors such as retail, healthcare, and banking. Businesses are increasingly implementing these kiosks to enhance customer experience, reduce operational costs, and improve service delivery. For instance, in May 2024, Adani Total Gas Ltd. (ATGL) launched its first-ever self-service kiosk to empower the City Gas Distribution (CGD) customers. Integration of touchscreen and secure payment systems is further propelling the market growth, placing self-service kiosk as a pivotal component in the country.
Author Credits: Richa Gupta
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