Self-service Kiosk Market Size & Share, by Payment Method Type (Cash Payment, Non-Cash Payment); Product Type; Component Type; End-user - SWOT Analysis, Competitive Strategic Insights, Regional Trends 2025-2037

  • Report ID: 2772
  • Published Date: Jan 21, 2025
  • Report Format: PDF, PPT

Global Self-service Kiosk Market Trends, Forecast Report 2025-2037

Self-service Kiosk Market size is expected to increase from USD 12.79 billion to USD 25.65 billion, witnessing a CAGR of more than 5.5% during the forecast period, from 2025 to 2037. In the year 2025, the industry size of self-service kiosk is assessed at USD 13.35 billion.

The self-service kiosk market is experiencing significant growth as kiosks become prevalent across various sectors globally. Integration of features such as touchless interfaces and advanced payment processing technologies are further propelling the market growth. For instance, in August 2023, SITA upgraded Air France-KLM Group’s existing line-up of 400 self-service kiosks in Paris’ Charles de Gaulle Airport, and Amsterdam’s Schiphol Airport, intending to deliver new functionalities for passengers such as contactless payments.

The retail industry is a major consumer with applications such as self-checkout, product information, and order and payment processing. Self-service kiosks are also widely used in the hospitality industry, especially in fast-food restaurants, cafes, and hotels, which is inviting more investments in the region’s market. For instance, in October 2024, Irish-headquartered Ordú invested USD 1.54 million with Lazenby Group which is a global kiosk manufacturer. The collaboration is forecasted to generate USD 9.2 million in additional revenues for Ordú in the next 3 years.

In addition, technological advancement and innovations have allowed the invention of self-service technologies and innovation, these technologies include ticketing machines, ATMs, mobile scanning, barcode reader, and others. Self-service kiosk-wide utilization can be seen in shopping malls, supermarkets, banks, private sectors, hospitals, amusement parks, etc. In the self-service kiosk industry, improving customer comfort has been the only focus point, therefore, multiple technologies and innovations have been introduced for the ease of people.


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Self-Service Kiosk Sector: Growth Drivers and Challenges

Growth Drivers

  • Innovations and technological advancements: Integration of AI, IoT, and biometrics have significantly enhanced the functionality and user experience of self-service kiosks. In July 2024, Diebold Nixdorf equipped Dorfladen Freckenfeld– Powered by EDEKA Paul with two DN Series EASY eXpress self-service checkouts for cashless payment, with AI-powered automatic age verification. These factors along with the development in Near-Field Communication (NFC) and Radio-Frequency Identification (RFID) in security applications are estimated to generate healthy growth for the self-service kiosk market.
  • Improved connectivity will boost the self-service kiosk market revenue: Enhanced internet infrastructure, widespread availability of high-speed networks, and reliable WiFi have boosted the functionality of self-service kiosks. Faster and more stable connectivity allows kiosks to process transactions quickly, provide real-time updates, and integrate seamlessly with cloud-based systems for data storage and management. This improved connectivity also supports advanced features such as remote monitoring, software updates, and troubleshooting, reducing downtime and operational costs. As a result, businesses can offer smoother and more efficient services to users.

Challenges

  • High initial investment: The deployment of self-service kiosks involves substantial upfront expenses, including the cost of sophisticated hardware. Additionally, installation requires skilled labor to ensure proper integration. For businesses, especially small to medium enterprises, this significant investment can pose a barrier to adoption despite the potential long-term benefits.
  • Maintenance issues: Constant interaction with users leads to wear and tear of critical components such as screens, printers, and card readers. Regular maintenance is essential to prevent downtime and ensure optimal functionality, but it adds to operational costs. Moreover, unforeseen technical glitches or environmental factors, such as dust and temperature variations, can accelerate degradation, making consistent upkeep a challenge for businesses.

Self-Service Kiosk Market: Key Insights

Base Year

2024

Forecast Year

2025-2037

CAGR

5.5%

Base Year Market Size (2024)

USD 12.79 billion

Forecast Year Market Size (2037)

USD 25.65 billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)

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Self-Service Kiosk Segmentation

Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-In Kiosk)

The retail kiosk is estimated to dominate the self-service kiosk market share by 2037, owing to focus on self-checkout along with the offering of advertisements without actually entering the retail stores. Further, the retail kiosk provides product information and services in order to capture the attention of customers. The retail kiosk terminates long queues at the payment desk.  Moreover, rising smart retail stores deploying retail kiosks are boosting the market growth. For instance, in April 2024, Fiserv, Inc. which is a global provider of payments and financial technology solutions, launched Clover Kiosk, to help restaurants streamline operations and enhance the customer experience. This solution allows end-to-end order management with up to a 40% lower total cost of ownership in comparison to the competitive offerings.

Component Type (Hardware, Software, Services)

The hardware segment is estimated to account for the largest self-service kiosk market share during the forecast period. Equipment such as printers, displays, and others are the main part of the hardware sector. Mechanisms to control and integrate hardware components are made by independent software developers and system integrators of kiosk apps. These components enable seamless interaction, reliable performance, and integration of advanced technologies including biometrics, and NFC, making hardware a critical and high-demand aspect of self-service kiosks. In order to enhance the utilization of interactive kiosks, manufacturers are collaborating hardware elements with software platforms.

Our in-depth analysis of the global self-service kiosk market includes the following segments:

By Product Type

  • Food & Beverage Kiosk
  •  Parking Kiosk
  • Retail Kiosk
  • Patient Interactive Kiosk
  • Information Kiosk
  • Check-In Kiosk

By Component Type

  • Hardware (Printer, Display, and Others)
  • Software
  • Services (Managed Services, and Integration & Deployment)

By Payment Method Type

  • Cash Payment
  • Non-Cash Payment

By End User

  • Retail
  • Food & Beverage
  • Government, Healthcare
  • Travel & Tourism
  • Financial Services
  • Others
 

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Self-Service Kiosk Regional Synopsis

North American Market Forecast

North America self-service kiosk market is poised to dominate the majority revenue share with 36% by 2037. This can be attributed to the rapid adoption of self-service kiosks along with the rising investments in the establishment of retail stores. Additionally, the well-developed banking sector infrastructure and the presence of quick-service restaurants are driving the growth of the market. For instance, as per 2022 statistics, Mcdonald's, with nearly 14,000 stores operates as many as 700 self-service kiosks, in the U.S. Developed infrastructure, and a tech-obsessed customer base has boosted the extensive acceptance and distribution of self-service kiosks in the region.

The self-service kiosks market in the U.S. is majorly driven by increasing labor costs and the need to optimize operational efficiency. Furthermore, government initiatives encouraging digital transformation and the integration of secure payment systems are catalyzing the adoption of these kiosks across various industries in the country. Consumer demand for faster, personalized, and contactless transactions has significantly influenced market growth. For instance, in September 2024, Raydiant launched its self-service Order & Pay Kiosk, for restaurant and quick-service restaurant (QSR) businesses of all sizes.

APAC Market Statistics

The Asia Pacific self-service kiosk market is estimated to be the fastest-growing through 2037. This can be ascribed to the back of rising installations of self-service kiosks in metro cities along with the surge in penetration of digital solutions in healthcare infrastructure. The growth of organized retail, BFSI, and the tourism sector in the region is propelling the growth of the market. Rising GDP, increasing disposable income, and consumer spending power are a few more of the region’s market drivers. In June 2021, Samsung Electronics announced the expanded availability of Samsung Kiosk, an all-in-one solution that offers contactless ordering and payment capabilities in several countries around the world, including Australia, and Singapore.

India self-service kiosk market is experiencing robust growth, fueled by rising demand for efficient, self-service options in sectors such as retail, healthcare, and banking. Businesses are increasingly implementing these kiosks to enhance customer experience, reduce operational costs, and improve service delivery. For instance, in May 2024, Adani Total Gas Ltd. (ATGL) launched its first-ever self-service kiosk to empower the City Gas Distribution (CGD) customers. Integration of touchscreen and secure payment systems is further propelling the market growth, placing self-service kiosk as a pivotal component in the country.

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Companies Dominating the Self-service Kiosk Landscape


In the News

  • In November 2024, IDEMIA Public Security North America partnered with Tennessee Department of Safety and Homeland Security (TDOSHS) to launch their SMART-E Kiosksat Tennessee Driver Service Centers to reduce customer wait times.
  • In March 2023, SumUp unveiled its sector-leading SumUp Kiosk solution designed to transform how businesses process orders and enables customers to seamlessly order, pay, and collect their orders via self-order kiosks.

Author Credits:  Richa Gupta


  • Report ID: 2772
  • Published Date: Jan 21, 2025
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

In the year 2025, the industry size of self service kiosk is estimated at USD 13.35 billion.

The self service kiosk market size was valued at USD 12.79 billion in 2024 and is set to exceed USD 25.65 billion by 2037, expanding at over 5.5% CAGR during the forecast period i.e., between 2025-2037. The popularity of self-service kiosks among consumers will drive the market growth.

North America industry is poised to dominate majority revenue share of 36% by 2037, due to rising investments in the establishment of retail stores in the region.

The major players in the market are KIOSK Information Systems, NCR Corporation, Touchscreen Solutions, Source Technologies, ADVANCED KIOSKS, Embross, Olea Kiosks, Aila Technologies, Inc., REDYREF, DynaTouch
Self Service Kiosk Market Report Scope
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