Interactive Voice Response Market Share

North American Market Forecast

The North America interactive voice response market is expected to dominate 33% revenue share during the forecast period. The increase in disposable income and urbanization in these nations are the main causes of this. A little over 82.66 percent of Americans lived in cities and other metropolitan regions in 2020. Increased activity by top market players, including new product releases and product expansions, among other things, is propelling the market's revenue growth in this area.

APAC Market Statistics

Asia-Pacific interactive voice response market is expected to have significant growth over the projection period with about 25% revenue share. Due to the great potential for IVR systems growth across a variety of industry verticals, including BFSI, healthcare, telecommunication, government, and the public sector. Although some Asia-Pacific nations have smartphone ownership rates of over 90%, the area as a whole has an average mobile subscription rate of about 60%. The rate of mobile internet penetration varies greatly as well, for instance, from over 90% in Japan to less than 20% in Pakistan.

Frequently Asked Questions (FAQ)

In the year 2025, the industry size of interactive voice response is assessed at USD 5.6 billion.

Interactive Voice Response Market size was valued at USD 5.34 billion in 2024 and is anticipated to reach USD 11.53 billion by the end of 2037, expanding at around 6.1% CAGR during the forecast period i.e., between 2025-2037. Rising usage of internet services and cell phones and growing demand for customer self-service options will drive the market growth.

North America industry is expected to dominate majority revenue share of 33% by 2037, due to increase in disposable income and urbanization in the region.

The major players in the market are Nuance Communications, Inc., Convergys Corporation, Avaya Inc., Cisco Systems, Inc., AT&T Inc., Verizon Communications Inc., Genesys Telecommunication Laboratories, Inc., Aspect Software Parent Inc., Five9, Inc., and others.

Interactive Voice Response Market Share