Interactive Voice Response Market Share

North American Market Forecast

The North America interactive voice response market is expected to dominate 33% revenue share during the forecast period. The increase in disposable income and urbanization in these nations are the main causes of this. A little over 82.66 percent of Americans lived in cities and other metropolitan regions in 2020.  Increased activity by top market players, including new product releases and product expansions, among other things, is propelling the market's revenue growth in this area.

APAC Market Statistics

Asia-Pacific interactive voice response market is expected to have significant growth over the projection period with about 25% revenue share. Due to the great potential for IVR systems growth across a variety of industry verticals, including BFSI, healthcare, telecommunication, government, and the public sector. Although some Asia-Pacific nations have smartphone ownership rates of over 90%, the area as a whole has an average mobile subscription rate of about 60%. The rate of mobile internet penetration varies greatly as well, for instance, from over 90% in Japan to less than 20% in Pakistan.