Customer Engagement Solutions Market - Top Companies and Manufacturers

Companies Dominating the Customer Engagement Solutions Landscape

The key players in the customer engagement solutions market play an important role in delivering cutting-edge technologies and solutions that improve customer experience and engagement. Their major objective is to develop strategies and systems that enable businesses to effectively communicate, engage, and establish long-term relationships with their customers.

Avaya LLC
- Company Overview
- Business Strategy
- Key Product Offerings
- Financial Performance
- Key Performance Indicators
- Risk Analysis
- Recent Development
- Regional Presence
- SWOT Analysis
Alvaria, Inc.
Calabrio Inc.
IBM Corporation
Nuance Communications Inc.
OpenText Corporation
Oracle Corporation
Pegasystems Inc.
Salesforce, Inc.
SAP SE
Verint Systems Inc.

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Customer Engagement Solutions Market Size & Share - Growth Forecasts 2036

In the News

In May 2024, Alvaria, Inc. partnered with Avaya, a leading provider of enterprise customer experience solutions, to incorporate the Alvaria CX platform to provide further compliance options and deployment solutions in the customer's preferred environment, which can be on-premises, private cloud, public cloud, virtual private cloud (VPC), or hybrid.
In May 2024, Avaya LLC the innovation leader in customer experience solutions announced the acquisition of Edify to gain access to world-class engineering expertise and receive advanced, AI-powered customer experience orchestration and workflow capabilities right into the Avaya Experience Platform (AXP).

Frequently Asked Questions (FAQ)

In the year 2023, the industry size of customer engagement solutions was over USD 24.5 billion.

The market size for customer engagement solutions is projected to cross USD 72.8 billion by the end of 2036 expanding at a CAGR of 12.1% during the forecast period i.e., between 2024-2036.

The major players in the market are Alvaria, Inc., Calabrio Inc., IBM Corporation, Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Salesforce, Inc., SAP SE, Verint Systems Inc., and others.

In terms of component, the solution segment is anticipated to account for the largest market share of 68.5% during 2024-2036.

The North America customer engagement solutions sector is poised to hold the highest share of 40.1% by 2036.

Customer Engagement Solutions Market - Top Companies and Manufacturers

Companies Dominating the Customer Engagement Solutions Landscape

Browse Key Market Insights with Data Illustration:

In the News

Frequently Asked Questions (FAQ)

How big is the customer engagement solutions industry?

What is the outlook for the customer engagement solutions market?

Who are the major players dominating the customer engagement solutions landscape?

Which component segment captures the significant market share for customer engagement solutions by 2036?

Which region will provide more opportunities for the customer engagement solutions business in near future?