Contact center Analytics Market - Top Companies and Manufacturers

Companies Dominating the Contact Center Analytics Landscape

Key players in the contact center analytics market frequently concentrate on innovations to differentiate and personalize their offerings of solutions for prospective clients. Partnerships and the creation of new products are two important tactics used by businesses to obtain a competitive edge in the marketplace. Some of the prominent players in the contact center analytics market include:

Cisco Systems Inc.
- Company Overview
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- Recent Development
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Genpact
SAP SE
Oracle Corporation
Avaya LLC
NICE Ltd.
Five9 Inc.
CallMiner
Servion Global Solutions
Genesys Cloud Services, Inc.

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Contact center Analytics Market Size & Share, Forecast Report 2037

In the News

In May 2024, Avaya, a global leader in customer experience solutions, unveiled several significant improvements to the Avaya Experience PlatformTM (AXP) at its premier customer experience event. These developments strengthen Avaya's position as a leader in enterprise CX and its dedication to delivering innovation without disruption.
In March 2024, Cisco unveiled new Webex cloud customer experience solutions. Efficiently offering a unique, linked customer experience across all channels and interactions is a commercial requirement, and enterprises are increasingly seeking solutions that allow them to update the customer experience without affecting their operations.

Frequently Asked Questions (FAQ)

In the year 2024, the industry size of contact center analytics will be over USD 2.10 billion.

The market size for contact center analytics is projected to cross USD 8.3 billion by the end of 2037 expanding at a CAGR of 12.1% during the forecast period i.e., between 2025-2037.

The major players in the market are Cisco Systems Inc., Genpact, SAP SE, Oracle Corporation, Avaya LLC, NICE Ltd., Five9 Inc., CallMiner, Servion Global Solutions, Genesys Cloud Services, Inc., and others.

The speech analytics segment is anticipated to garner a share of 35.2% during 2025-2037.

The North America contact center analytics sector is poised to hold a 34.6% share by the end of 2037.

Contact center Analytics Market - Top Companies and Manufacturers

Companies Dominating the Contact Center Analytics Landscape

Browse Key Market Insights with Data Illustration:

In the News

Frequently Asked Questions (FAQ)

How big is the contact center analytics industry?

What is the outlook for the contact center analytics market?

Who are the major players dominating the contact center analytics landscape?

Which segment will capture the significant market share for contact center analytics by 2037?

Which region will provide more opportunities for the contact center analytics business in the near future?