Companies Dominating the Contact Center Analytics Landscape
- Cisco Systems Inc.
- Company Overview
- Business Strategy
- Key Product Offerings
- Financial Performance
- Key Performance Indicators
- Risk Analysis
- Recent Development
- Regional Presence
- SWOT Analysis
- Genpact
- SAP SE
- Oracle Corporation
- Avaya LLC
- NICE Ltd.
- Five9 Inc.
- CallMiner
- Servion Global Solutions
- Genesys Cloud Services, Inc.
Key players in the contact center analytics market frequently concentrate on innovations to differentiate and personalize their offerings of solutions for prospective clients. Partnerships and the creation of new products are two important tactics used by businesses to obtain a competitive edge in the marketplace. Some of the prominent players in the contact center analytics market include:
Browse key industry insights with market data tables & charts from the report:
Frequently Asked Questions (FAQ)
Contact Center Analytics Market in 2025 is assessed at USD 2.3 billion.
The global market size was valued at around USD 2.1 billion in 2024 and is projected to grow at a CAGR of more than 12.1%, reaching USD 9.27 billion revenue by 2037.
North America is forecast to earn USD 3.21 billion by 2037, attributed to the presence of prominent players and the widespread adoption of automated analytics systems.
The major players in the market include Cisco Systems Inc., Genpact, SAP SE, Oracle Corporation, Avaya LLC, NICE Ltd., Five9 Inc., CallMiner, Servion Global Solutions, Genesys Cloud Services, Inc., and others.
