Citizen Services Market - Regional Analysis
North American Market Insights
North America industry is likely to dominate majority revenue share of 42% by 2035. North American governments are under increasing pressure to adapt to the changing needs of their citizens. This requires a shift from traditional siloed systems to a more citizen-centric, efficient and cost-effective approach. Additionally, the growth of cloud computing is fundamentally changing the market. Cloud-based solutions allow governments to quickly deploy new services, experiment with innovative technologies, and integrate with existing systems to promote agility and responsiveness. According to data published on csis.org, the U.S. government spent more than $100 billion on information technology in fiscal year 2022, of which $12 billion went to cloud services, a significant portion of which a portion was spent maintaining outdated systems that were vulnerable to hacker attacks. As maintenance costs are high.
APAC Market Insights
The citizen services market size in the Asia Pacific region is set to grow significantly by 2035. The growth of the market for public services in Asia is driven by increasing government initiatives to digitize, increase mobile and internet penetration, make data an integral part of decision-making, and focus on cybersecurity and privacy. Mobile-first platforms, language-specific chatbots, and offline-friendly applications allow citizens to connect with government services, submit applications, or receive updates directly on their mobiles even in remote regions.
