Chatbot Market Share

North American Market Forecast

The chatbot market share in the North America region is anticipated to reach 34% by the end of 2037. Chatbots are used by educational institutions in the region to improve the student experience and speed up administrative tasks. These chatbots assist with course registration and answer frequently asked questions. Additionally, it provides youth with the knowledge they need to have a smoother academic experience. Chatbot integration increases student productivity and engagement in the education industry in the North America region.

European Market Statistics

The Europe chatbot market is set to account for 27% revenue share by 2037. The combination of chatbots and humans is ushering in a new era of fully automated contact centers, with unprecedented efficiency and consistency, even as human interfaces remain essential for sensitive and complex conversations. They promise a great customer support experience in the region. However, chatbots rely on user data to operate, so there are concerns about data collection methods and privacy. Without proper cybersecurity measures in place, chatbots can leak sensitive user data. For example, in April 2023, the European Data Protection Board authorized the establishment of a task force of EU data protection authorities to coordinate the implementation of ChatGPT.