Chatbot Market Analysis

Offering (Solutions, Services)

In terms of offering, the solutions segment share in the chatbot market is predicted to surpass 56% by the end of 2037. Chatbot solutions are services aimed at solving common or specific problems related to the application of personalized products, such as Software, Applications, and Web Platforms. The introduction of new chatbot solutions in the global market is expected to drive the growth of the chatbot solutions segment during the forecast period. Such as, Kore.ai introduced his RetailAssist, his solution for a conversational retail sales assistant, at the National Federation of Retailers trade show in New York City in January 2023. RetailAssist helps retail and e-commerce companies modernize their operations by developing expertise in self-service automation, customized omnichannel fulfillment, and 24/7 pre- and post-sales assistance and support. They support expansion and transformation.

Deployment Mode (On-premises, Cloud)

Based on deployment mode, the cloud segment is set to hold 54% chatbot market share by 2037. Cloud chatbots are hosted on third-party cloud servers, easily accessible over the internet, and can be scaled up or down as needed. Chatbots deployed in the cloud have many benefits, including scalability, adaptability, and access to different platforms and devices such as desktops, tablets, and mobile devices. Moreover, these chatbots are accessible 24/7, so your website visitors and customers can access them from anywhere at any time. Additionally, cloud chatbots offer various cost subsidies, such as reduced maintenance costs and subscription-based pricing models.

Our in-depth analysis of the global chatbot market includes the following segments:

Offering	Solutions Services
Type	Menu-based Linguistic-based Keyword Recognition-based Contextual Hybrid Voice bots
Deployment Mode	On-premises Cloud
Technology	Machine Learning/Deep Learning Natural Language Processing Automatic Speech Recognition
Organization Size	SMEs Large Enterprises
Application	Customer Support Personal Assistance Information Technology Service Management (ITSM) Finance and Accounting, HR Sales & Marketing Contact Centers Operations & Supply Chain
End User	BFSI IT and Communications Retail & E-commerce Healthcare Energy & Utilities

Frequently Asked Questions (FAQ)

In the year 2025, the industry size of chatbot is assessed at USD 8.97 billion.

Chatbot Market size was over USD 7.57 billion in 2024 and is anticipated to reach USD 114.03 billion by the end of 2037, growing at around 23.2% CAGR during the forecast period i.e., between 2025-2037. The growing development of chatbot software for marketing purpose and adoption of sentiment analysis and chatbot for insightful consumer data will drive the market growth.

North America industry is poised to account for largest revenue share of 34% by 2037, due to rising usage in educational institutions to improve the student experience and speed up administrative tasks in the region.

The major players in the market are of Botsify, Aivo Conversational AI, Acuvate, Chatfuel, Google Inc., Inbenta Holdings Inc, Bitonic Technology Labs Inc., and others.

Chatbot Market Analysis