Airport Kiosk Market size was valued at USD 2.26 billion in 2023 and is expected to exceed USD 7.1 billion by 2036, registering over 9.2% CAGR during the forecast period i.e., between 2024-2036. In the year 2024, the industry size of airport kiosk is evaluated at USD 2.43 billion. The growth of the market can be attributed to growing passenger traffic and increased IT spending at airports. Airlines are increasingly adopting self-service solutions for passenger convenience and help avoid standing in long queues and delays at airports. For instance, major airports around the world saw average wait time drop to nearly 30% in the last decade due to increasing kiosk services.
In addition to that, airport kiosks also provide services such as purchasing tickets, monitoring flight statuses, wayfinding and navigation, enquiring about lost and found, and some also have booths for passengers to buy food, magazines, souvenirs, etc.
Although the application of kiosk services has speed up airport operations and improved passenger experience, these systems are vulnerable in terms of security which can give easy authentication and authorization, and are prone to cyber-attacks. These may operate as barriers to the growth of the airport kiosk market. Authorities are expected to spend massively on safeguarding from cyber threats.
Author Credits: Abhishek Verma
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