Airport Kiosk Market Regional Analysis:
North America Market Insights
The airport kiosk market in North America is projected to hold the highest share of 45% by 2035, driven by the increase in passenger volume, advancements in digital technology, and a strong emphasis on automation. In the U.S. and Canada, government investments in airport modernization are focused on installing self-service kiosks to improve passenger experiences and operational effectiveness. For instance, the U.S. government has committed considerable funding for airport infrastructure enhancements that incorporate self-service kiosks to facilitate check-in and security procedures.
In the U.S., the airport kiosk market is expanding due to increasing passenger numbers and the implementation of cutting-edge technologies. Airports are adopting self-service kiosks to minimize wait times and enhance customer satisfaction. A prime example is the deployment of Amadeus’ Auto Bag Drop and Next Generation Kiosk technologies at Terminal 4 of John F. Kennedy International Airport. These kiosks allow passengers to check in, print bag tags, and efficiently drop off their luggage while integrating biometric features for improved security.
Canada airport kiosk sector is growing as airports focus on enhancing passenger convenience and improving operational efficiency. The Canada government has allocated more than USD 570 million to upgrade airport facilities, which includes the deployment of self-service kiosks. For example, Vancouver International Airport has implemented self-service check-in kiosks that enable travelers to check in, print their boarding passes, and tag their luggage on their own, thereby alleviating congestion and enhancing the overall travel experience.
Asia Pacific Market Insights
The airport kiosk market in the Asia Pacific is witnessing remarkable growth, propelled by rising air travel, increasing urbanization, and the adoption of self-service technologies throughout the area. To improve passenger experience and operational efficiency, governments and airport authorities are investing in the modernization of infrastructure and digital solutions. For example, SITA has collaborated with the Airports Authority of India to implement self-service kiosks in 43 airports, aiming to simplify the check-in and baggage handling processes.
The airport kiosk market in China is anticipated to expand due to the country's swift urbanization, a growing middle class, and heightened demand for air travel, which are key contributors to this growth. The Chinese government is proactively backing the development of airport infrastructure, including the construction of more than 220 new airports by 2035. This expansion offers significant prospects for the installation of self-service kiosks to effectively manage the increasing volume of passengers.
The market in South Korea is predicted to hold a notable share due to the adoption of cutting-edge biometric technologies. For instance, in July 2023, Incheon International Airport launched the SmartPass system, which enabled travelers to use facial recognition for identity verification at both departure and boarding gates. This initiative is designed to improve passenger processing efficiency and strengthen security protocols. Following the rollout, more than 25,000 users had registered their biometric data, showcasing a favorable response to the innovative system.
